At Hofars, we want you to be completely satisfied with your purchase. If you are not entirely happy with your camping gear or outdoor equipment, we offer a straightforward and customer-friendly return policy. Please take a moment to review our Return Policy guidelines to understand the process for returning products.
- Eligibility for Returns: To be eligible for a return, the following conditions must be met:
- The return request must be initiated within 30 days from the date of delivery.
- The item must be in its original condition, unused, and in its original packaging.
- The product should be free from any signs of wear, damage, or alteration.
- Certain items, such as personal hygiene products, perishables, and custom-made items, are non-returnable for hygiene and safety reasons. Please check the product description for any specific return exclusions.
- Return Process: To initiate a return, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team at [email protected] to inform us about your intention to return the item. Please provide your order number and a brief reason for the return.
b. Receive Return Authorization: Once your return request is approved, you will receive a return authorization code and instructions on how to proceed.
c. Package the Item: Carefully package the item to ensure it is adequately protected during transit. Include all original accessories, manuals, and packaging materials.
d. Send the Return: Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
- Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. If the item is in satisfactory condition, we will proceed with the refund process.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a replacement or initiate a return and refund as needed. Please provide clear photos of the damaged or defective product to assist us in the resolution process.
International Returns: For international orders, please note that the customer will be responsible for any return shipping costs, as well as any customs duties or taxes incurred during the return process.
If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at [email protected]. We are here to ensure your satisfaction and help you enjoy your outdoor adventures with the right camping gear.
Thank you for choosing Hofars. Happy camping!